2277 sources
Knowledge base
All the studies, journal articles and books the articles draw on. Organized by topic and linked to the articles that cite them.
Growth & Strategy
Åberg, C.; Calabrò, A.; Valentino, A. et al. (2024): Socioemotional Wealth and Family Firm Performance: The Moderating Role of CEO Tenure and Millennial CEO. British Journal of Management, 35(4), 2103-2121.
Cited inThinking Long-Term in Short-Term Times: What Family Firms Do Differently
Abraham, A. T.; Hamilton, R. W. (2018): When Does Partitioned Pricing Lead to More Favorable Consumer Preferences? Meta-Analytic Evidence. Journal of Marketing Research, 55(5), 686-703.
Cited inPricing Psychology in B2B: Anchors, Rounding, and Bundles, What Research Shows
Agag, G. (2019): E-commerce Ethics and Its Impact on Buyer Repurchase Intentions and Loyalty: An Empirical Study of Small and Medium Egyptian Businesses. Journal of Business Ethics, 154(2), 389-410.
Cited inService as a Differentiator: Why What Surrounds the Product Often Counts MoreDelivery Time as a Selling Point: When Speed Matters More Than Price
Cited inQuotes That Win: Structure, Follow-Up, and Why Quotes Are Lost
Cited inPlan Sales Targets: From Annual Revenue Goal to Weekly Activities
Ahearne, M.; Pourmasoudi, M.; Habel, J. (2025): Inside sales structures and firm performance. Journal of the Academy of Marketing Science, 53(5), 1356-1378.
Cited inReducing Cost of Sales per Order Without Losing Deals
Alam, I. (2021): Integrating Social Media and Traditional Modes of Customer Interaction for New B2B Service Development. Journal of Business-to-Business Marketing, 28(4), 321-345.
Cited inTest a New Service Before It Costs a Lot: Pilot Customers and Pre-Sales
Alavi, S.; Böhm, E.; Habel, J.; Wieseke, J.; Schmitz, C.; Brüggemann, F. (2022): The ambivalent role of monetary sales incentives in service innovation selling. Journal of Product Innovation Management, 39(3), 445-463.
Cited inSelling Service Contracts: From One-Off Orders to Ongoing Relationships
Amaral, J. V.; Guerreiro, R. (2026): A study of organizational factors driving the adoption and institutionalization of the value-based pricing approach in B2B companies. Journal of Revenue and Pricing Management.
Cited inHourly Rate, Fixed Fee, Subscription, Success Fee: Pricing Models Compared
Cited inWürth: How a Screw Wholesaler Became a Global Group Through Field SalesSales Channels Compared: Direct Sales, Dealers, Platforms, PartnersMake or Buy: The Make-or-Buy Decision in a Small Business
Anderson, J. C.; Kumar, N.; Narus, J. A. (2007): Value Merchants: Demonstrating and Documenting Superior Value in Business Markets. Harvard Business School Press.
Cited inExpressing Customer Value in Euros: Value Arguments That Convince Buyers
Anderson, J. C.; Narus, J. A. (1998): Business Marketing: Understand What Customers Value. Harvard Business Review, 76(6), 53-65.
Cited inExpressing Customer Value in Euros: Value Arguments That Convince Buyers
Anderson, J. C.; Narus, J. A.; van Rossum, W. (2006): Customer Value Propositions in Business Markets. Harvard Business Review, 84(3), 90-99.
Cited inThe Value Proposition in One Sentence: Customer, Problem, Result
Andreoli-Versbach, P.; Gans, J. (2024): Interplay between Amazon store and logistics. European Competition Journal, 20(2), 460-497.
Cited inSelling Through Marketplaces or on Your Own: A Choice for Makers and Dealers
Ansoff, H. I. (1957): Strategies for Diversification. Harvard Business Review, 35(5), 113-124.
Cited inApplying the Ansoff Matrix: Four Growth Directions for Small Firms
Ansoff, H. I. (1975): Managing Strategic Surprise by Response to Weak Signals. California Management Review, 18(2), 21-33.
Cited inReading Market Signals Early: Inquiries, Lost Deals, and Prices as Warnings
Apple Newsroom: Apple to Open 25 Retail Stores in 2001 (May 15, 2001)
Cited inThe Apple Stores: How a Sales Floor Became a Brand Experience
Cited inThe Apple Stores: How a Sales Floor Became a Brand Experience
Cited inSelling Through Marketplaces or on Your Own: A Choice for Makers and Dealers
Armstrong, J. S.; Brodie, R. J. (1994): Effects of portfolio planning methods on decision making: Experimental results. International Journal of Research in Marketing, 11(1), 73-84.
Cited inThe BCG Matrix for Small Businesses: Its Value and Where It MisleadsEvaluating Strategic Options: A Simple Scoring Matrix
Arvanitis, S.; Stucki, T. (2014): How Swiss small and medium-sized firms assess the performance impact of mergers and acquisitions. Small Business Economics, 42(2), 339-360.
Cited inGrowth Through Acquisition: What Owners Should Watch in Small Deals
Arvanitis, S.; Stucki, T. (2015): Do mergers and acquisitions among small and medium-sized enterprises affect the performance of acquiring firms? International Small Business Journal, 33(7), 752-773.
Cited inGrowth Through Acquisition: What Owners Should Watch in Small Deals
aubi-plus: Lernlinge leiten rund einen Monat lang ihren dm-Markt (August 25, 2025)
Cited indm-drogerie markt: Everyday Low Prices and Employee Culture
Bambauer-Sachse, S.; Young, A. (2024): Consumers’ Intentions to Spread Negative Word of Mouth About Dynamic Pricing for Services: Role of Confusion and Unfairness Perceptions. Journal of Service Research, 27(3), 364-380.
Cited inPrice Differentiation: Different Prices, Fairly Justified
Barney, J. B. (1991): Firm Resources and Sustained Competitive Advantage. Journal of Management, 17(1), 99-120.
Cited inIs Your Competitive Advantage Real? The VRIO Test for Small Businesses
Barney, J. B. (1995): Looking inside for competitive advantage. Academy of Management Executive, 9(4), 49-61.
Cited inIs Your Competitive Advantage Real? The VRIO Test for Small Businesses
Cited inPrune Your Service Portfolio: Which Services Do Not Pay Off
Bauer, F.; King, D. R.; Covin, J. G. et al. (2026): Acquirer Strategic Orientations, Integration Decisions, and Performance. Journal of Management Studies.
Cited inGrowth Through Acquisition: What Owners Should Watch in Small Deals
Bauer, T. K.; Bender, S.; Bonin, H. (2007): Dismissal Protection and Worker Flows in Small Establishments. Economica, 74(296), 804-821.
Cited inGrowth Thresholds: What Changes at 10, 50, and 250 Employees
Belli, A.; O’Rourke, A.-M.; Carrillat, F. A.; Pupovac, L.; Melnyk, V.; Napolova, E. (2022): 40 years of loyalty programs: how effective are they? Generalizations from a meta-analysis. Journal of the Academy of Marketing Science, 50(1), 147-173.
Cited inB2B Loyalty Programs: What Tiered Discounts, Rebates, and Perks Achieve
Bengtsson, M.; Kock, S. (2000): “Coopetition” in Business Networks: to Cooperate and Compete Simultaneously. Industrial Marketing Management, 29(5), 411-426.
Cited inCooperating with Competitors: When It Makes Sense and Is Allowed
Cited inSpecialize or Diversify: When a Niche Brings GrowthExpand Into a New Region: Sequence, Checkpoints, Common Mistakes
Berggren, B.; Olofsson, C.; Silver, L. (2000): Control Aversion and the Search for External Financing in Swedish SMEs. Small Business Economics, 15(3), 233-242.
Cited inFinancing Growth: Own Funds, Loans, Subsidies, and Equity
Bettencourt, L. A.; Houston, M. B. (2024): The Untested Assumption: Can a Net Promoter Study Be Used to Improve Net Promoter Score? International Journal of Market Research, 66(2/3), 216-240.
Cited inB2B Customer Surveys: Questions, Process, and What to Do With the Answers
Bhimani, A.; Sivabalan, P.; Soonawalla, K. et al. (2024): Annual budgets and rolling budgets use in UK and Australian firms. Journal of Management Control, 35(4), 509-561.
Cited inMonthly Revenue Planning: From the Annual Target to Weekly Activity
Blaseg, D.; Schwienbacher, A. (2024): Biased Calibration: Exacerbating Instead of Mitigating Entrepreneurial Overplacement with Reference Values. Entrepreneurship Theory and Practice, 48(5), 1131-1159.
Cited inEstimating Market Size Without a Research Budget: Top-Down and Bottom-Up
Bolton, R. N.; Kannan, P. K.; Bramlett, M. D. (2000): Implications of loyalty program membership and service experiences for customer retention and value. Journal of the Academy of Marketing Science, 28(1), 95-108.
Cited inB2B Loyalty Programs: What Tiered Discounts, Rebates, and Perks Achieve
Bonacchi, M.; Perego, P. (2024): Customer Analytics in Performance Measurement and Reporting Systems. Accounting Horizons, 38(4), 1-29.
Cited inCalculate Customer Lifetime Value: What a Customer Is Worth to You
Bort, J.; Wiklund, J.; Yu, W. (2025): Firm growth and the job satisfaction of the startup workforce. Strategic Management Journal, 46(10), 2535-2572.
Cited inGrowing Without New People: Where Productivity Comes Before Hiring
Boulding, W.; Kirmani, A. (1993): A Consumer-Side Experimental Examination of Signaling Theory: Do Consumers Perceive Warranties as Signals of Quality? Journal of Consumer Research, 20(1), 111-123.
Cited inGuarantees in Your Offer: Lower the Customer’s Risk Without Overcommitting
Bouncken, R. B.; Covin, J. G.; Schmitt, F. (2026): Family firms’ digital transformation: pathways and tensions. Small Business Economics, 66(3), 1353-1369.
Cited inThinking Long-Term in Short-Term Times: What Family Firms Do Differently
Brouthers, L. E.; Nakos, G.; Hadjimarcou, J.; Brouthers, K. D. (2009): Key Factors for Successful Export Performance for Small Firms. Journal of International Marketing, 17(3), 21-38.
Cited inThe First Export Order: A Checklist from Payment Terms to Customs
Brynjolfsson, E.; Li, D.; Raymond, L. (2025): Generative AI at Work. The Quarterly Journal of Economics, 140(2), 889-942.
Cited inGrowing Without New People: Where Productivity Comes Before Hiring
Buehler, R.; Griffin, D.; Ross, M. (1994): Exploring the “planning fallacy”: Why people underestimate their task completion times. Journal of Personality and Social Psychology, 67(3), 366-381.
Cited inMonthly Revenue Planning: From the Annual Target to Weekly Activity
Buoye, A.; Komarova Loureiro, Y.; Kabadayi, S. et al. (2016): Is share of wallet exclusively about making customers happy or having more customers? Exploring the relationship between satisfaction and double jeopardy. Journal of Service Management, 27, 434-459.
Cited inIncreasing Revenue per Customer: Levers That Don't Feel Pushy
Burnham, T. A.; Frels, J. K.; Mahajan, V. (2003): Consumer Switching Costs: A Typology, Antecedents, and Consequences. Journal of the Academy of Marketing Science, 31(2), 109-126.
Cited inB2B Loyalty Programs: What Tiered Discounts, Rebates, and Perks Achieve
Bustinza, O. F.; Rabetino Sabugo, R.; Vendrell-Herrero, F. (2026): Unveiling the hidden link between digital servitization and firm performance: A meta-analysis. Asian Business & Management, 25(3), 341-375.
Cited inBuild Recurring Revenue: Maintenance, Service, and Subscriptions
Buzzell, R. D.; Gale, B. T. (1987): The PIMS Principles: Linking Strategy to Performance. New York: Free Press.
Cited inMarket Share or Margin: What Small Businesses Should Prioritize
Camerer, C.; Lovallo, D. (1999): Overconfidence and Excess Entry: An Experimental Approach. American Economic Review, 89(1), 306-318.
Cited inEstimating Market Size Without a Research Budget: Top-Down and Bottom-Up
Camuffo, A.; Cordova, A.; Gambardella, A.; Spina, C. (2020): A Scientific Approach to Entrepreneurial Decision Making: Evidence from a Randomized Control Trial. Management Science, 66(2), 564-586.
Cited inTest a New Service Before It Costs a Lot: Pilot Customers and Pre-Sales
Camuffo, A.; Gambardella, A.; Messinese, D. et al. (2024): A scientific approach to entrepreneurial decision-making: Large-scale replication and extension. Strategic Management Journal, 45(6), 1209-1237.
Cited inTest a New Service Before It Costs a Lot: Pilot Customers and Pre-Sales
Cited inOrganic, Partnership, or Acquisition: Growth Paths Compared
Capron, L.; Mitchell, W. (2012): Build, Borrow, or Buy: Solving the Growth Dilemma. Boston: Harvard Business Review Press.
Cited inOrganic, Partnership, or Acquisition: Growth Paths Compared
Chandy, R. K.; Tellis, G. J. (1998): Organizing for Radical Product Innovation: The Overlooked Role of Willingness to Cannibalize. Journal of Marketing Research, 35(4), 474-487.
Cited inNetflix: How a DVD Rental Service Replaced Its Own BusinessProtecting the Core While Something New Grows: The Innovator’s Dilemma
Chebo, A. K.; Kute, I. M. (2019): Strategic process and small venture growth: The moderating role of environmental scanning and owner-CEO. Journal of Small Business Strategy, 29(3), 60-77.
Cited inReading Market Signals Early: Inquiries, Lost Deals, and Prices as Warnings
Chernev, A.; Böckenholt, U.; Goodman, J. (2015): Choice overload: A conceptual review and meta-analysis. Journal of Consumer Psychology, 25(2), 333-358.
Chowdhury, J. (1993): The Motivational Impact of Sales Quotas on Effort. Journal of Marketing Research, 30(1), 28-41.
Cited inPlan Sales Targets: From Annual Revenue Goal to Weekly ActivitiesRealistic Growth Targets: Why Bottom-Up Planning Is More Reliable
Christensen, C. M. (1997): The Innovator’s Dilemma: When New Technologies Cause Great Firms to Fail. Harvard Business School Press.
Cited inProtecting the Core While Something New Grows: The Innovator’s Dilemma
Christensen, C. M.; Raynor, M.; McDonald, R. (2015): What Is Disruptive Innovation? Harvard Business Review, 93(12), 44-53.
Cited inProtecting the Core While Something New Grows: The Innovator’s Dilemma
Chukwunweike, N. V.; Gift, O. O. (2025): The role of strategic alliance as a coping strategy for climate change by SMEs in Nigeria. GeoScape, 19(1), 12-24.
Cited inSetting Up Sales Partnerships: Selection, Agreement, Management
Clark, B. H. (2011): Managerial identification of competitors: accuracy and performance consequences. Journal of Strategic Marketing, 19(3), 209-227.
Cited inCompetitor Analysis With Little Effort: What Public Sources Reveal
Claro, D. P.; Plouffe, C. R.; Vieira, V. A. (2023): Sales compensation plan type and sales opportunity coverage: “Double-edged” sword effects on sales performance. Industrial Marketing Management.
Cited inIncrease Revenue Without More Leads: Three Levers You Already HavePlan Sales Targets: From Annual Revenue Goal to Weekly ActivitiesPipeline Management for SMEs: Stages, Probabilities, ForecastDevelop a Sales Strategy: Five Decisions You Have to Make
Coase, R. H. (1937): The Nature of the Firm. Economica, 4(16), 386-405.
Cited inMake or Buy: The Make-or-Buy Decision in a Small Business
Cited inGrowth Thresholds: What Changes at 10, 50, and 250 Employees
Cited inIs Your Competitive Advantage Real? The VRIO Test for Small Businesses
Cui, A. S.; Wu, F. (2017): The Impact of Customer Involvement on New Product Development: Contingent and Substitutive Effects. Journal of Product Innovation Management, 34(1), 60-80.
Cited inSetting Up a Customer Advisory Board: How Regulars Sharpen Strategy
Daft, R. L.; Lengel, R. H. (1986): Organizational Information Requirements, Media Richness and Structural Design. Management Science, 32(5), 554-571.
Cited inReducing Cost of Sales per Order Without Losing Deals
Dalgic, T.; Leeuw, M. (2006): Niche Marketing Revisited: Concept, Applications, and Some European Cases. In: Dalgic, T. (ed.): Handbook of Niche Marketing: Principles and Practice. New York: Haworth Press, 3-24. First published in European Journal of Marketing, 28(4), 1994, 39-55.
Cited inFinding a Profitable Niche: Four Test Questions for Small Businesses
Cited inRaise Prices Without Losing Customers: Preparation, Communication, ObjectionsCommunicating Prices: Quote, Justification, and Room to Negotiate
Dax, M.; Tyssen, E. K.; Schmitz, C.; Ganesan, S. (2019): Do salespeople matter in competitive tenders? Journal of Personal Selling & Sales Management, 39(4), 370-385.
Cited inWinning Your First Large Customer: Preparation, Purchasing, Risks
Day, G. S.; Schoemaker, P. J. H. (2005): Scanning the Periphery. Harvard Business Review, 83(11), 135-148.
Cited inReading Market Signals Early: Inquiries, Lost Deals, and Prices as Warnings
De Baets, S.; Vanderheyden, K. (2021): Individual differences in the susceptibility to forecasting biases. Applied Cognitive Psychology, 35(4), 1106-1114.
Cited inRealistic Growth Targets: Why Bottom-Up Planning Is More Reliable
de Haan, E.; Verhoef, P. C.; Wiesel, T. (2015): The predictive ability of different customer feedback metrics for retention. International Journal of Research in Marketing, 32(2), 195-206.
Cited inMeasuring Customer Satisfaction: NPS, CSAT, and Customer Effort Compared
de Matos, C. A.; Henrique, J. L.; Rossi, C. A. V. (2007): Service Recovery Paradox: A Meta-Analysis. Journal of Service Research, 10(1), 60-77.
Cited inService as a Differentiator: Why What Surrounds the Product Often Counts More
Cited inScaling Sales: Four Phases from Owner-Led Selling to an Independent Team
Deschamps, A. (2025): Is green public procurement a deterrent for SMEs? Empirical evidence from France. Small Business Economics, 65(2), 1071-1094.
Cited inPublic Tenders: When They Pay Off for Small Businesses
Desiraju, R.; Shugan, S. M. (1999): Strategic Service Pricing and Yield Management. Journal of Marketing, 63(1), 44-56.
Cited inManaging Demand Instead of Just Serving It: Aligning Lead Times, Capacity, and Prices
Dhandapani, K.; Upadhyayula, R. S. (2015): Two paths to diversification: Performance implications of related diversification across two dimensions in professional service firms. International Journal of Emerging Markets, 10, 32-51.
Cited inCross-Selling for Service Providers: When a Second Offer Fits
Dibb, S. (2005): Market Segmentation Implementation Barriers and How to Overcome Them. The Marketing Review, 5(1), 13-30.
Dibb, S.; Simkin, L. (2001): Market Segmentation: Diagnosing and Treating the Barriers. Industrial Marketing Management, 30(8), 609-625.
Dixon, M.; Freeman, K.; Toman, N. (2010): Stop Trying to Delight Your Customers. Harvard Business Review, 88(7/8), 116-122.
Cited inMeasuring Customer Satisfaction: NPS, CSAT, and Customer Effort Compared
Dowling, G. R.; Uncles, M. (1997): Do Customer Loyalty Programs Really Work? Sloan Management Review, 38(4), 71-82.
Cited inB2B Loyalty Programs: What Tiered Discounts, Rebates, and Perks Achieve
Dreșan Pop, C. T.; Chiorean, A.-E.; Bacali, L. (2025): From Theory to Practice: Designing a New Visual Tool for Business Model Innovation. Review of Management & Economic Engineering, 24(2), 108-118.
Cited inChecking Your Business Model on One Page: Customers, Value, Revenue, Costs
Drucker, P. F. (1994): The Theory of the Business. Harvard Business Review, 72(5), 95-104.
Cited inThe Annual Strategy Check: Five Questions for One Afternoon
Duchek, S. (2020): Organizational resilience: a capability-based conceptualization. Business Research, 13(1), 215-246.
Cited inSelling in a Crisis: Why Holding Back on Sales Gets Expensive
Cited inAnalyzing Lost Deals: Win-Loss Analysis for Small Sales Teams
Duke, A. (2018): Thinking in Bets: Making Smarter Decisions When You Don’t Have All the Facts. New York: Portfolio.
Cited inThe Owner’s Annual Review: Numbers, Customers, Decisions
Ebinger, D.; Wouters, M. (2025): Understanding and enhancing price fairness perceptions of value-based pricing. Marketing ZFP: Journal of Research and Management, 47(3), 32-48.
Cited inExpressing Customer Value in Euros: Value Arguments That Convince Buyers
Edeling, A.; Himme, A. (2018): When Does Market Share Matter? New Empirical Generalizations from a Meta-Analysis of the Market Share-Performance Relationship. Journal of Marketing, 82(3), 1-24.
Cited inMarket Share or Margin: What Small Businesses Should Prioritize
Eisenhardt, K. M. (1989): Agency Theory: An Assessment and Review. Academy of Management Review, 14(1), 57-74.
Cited inHourly Rate, Fixed Fee, Subscription, Success Fee: Pricing Models ComparedSuccess-Based Fees with Customers: Opportunities and Pitfalls
Cited inThe Owner’s Annual Review: Numbers, Customers, Decisions
Emami, A.; Welsh, D. H. B.; Davari, A. et al. (2022): Examining the relationship between strategic alliances and the performance of small entrepreneurial firms in telecommunications. International Entrepreneurship and Management Journal, 18(2), 637-662.
Cited inSetting Up Sales Partnerships: Selection, Agreement, Management
Engadget: Netflix US subscriber count drops by 800k in Q3 (October 24, 2011)
Cited inNetflix: How a DVD Rental Service Replaced Its Own Business
Cited inDevelop a Sales Strategy: Five Decisions You Have to MakeGrow Existing Customers: Repeat Business, Add-On Sales, and ReferralsKey Account Management for Mid-Sized Companies: Developing a Few Large CustomersReducing Cost of Sales per Order Without Losing Deals
Eromafuru, G. E. (2025): Blue ocean strategy, firms’s core competence, and the micro, small, and medium enterprises’ obsession for industry competitiveness. Future Business Journal, 11(1), 1-21.
Cited inNew Markets Instead of Price Wars: What Blue Ocean Offers Small Firms
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Cited inPricing Psychology in B2B: Anchors, Rounding, and Bundles, What Research Shows
ETMM: Challenging year for Trumpf, fiscal year 2024/25
Cited inTrumpf: How a Machine Builder Tried to Grow Through Service and Software
European Commission: acceptance of Amazon’s commitments in cases AT.40462 and AT.40703, December 20, 2022
Cited inSelling Through Marketplaces or on Your Own: A Choice for Makers and Dealers
Cited inCooperating with Competitors: When It Makes Sense and Is Allowed
Cited inMake or Buy: The Make-or-Buy Decision in a Small Business
Cited inPrice Adjustment Clauses in Contracts: When They Are Fair
Federal Statistical Office (Destatis): inflation rate in 2023 at +5.9% (press release, January 2024)
Cited inPrice Adjustment Clauses in Contracts: When They Are Fair
Feng, H.; Morgan, N. A.; Rego, L. L. (2020): The impact of unprofitable customer management strategies on shareholder value. Journal of the Academy of Marketing Science, 48(2), 246-269.
Cited inSaying No to Orders: Criteria for When an Order Is Not Worth It
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Cited inScenarios Instead of Forecasts: Three Possible Futures for Your Business
Cited inFinancing Growth: Own Funds, Loans, Subsidies, and Equity
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Cited inExpand Into a New Region: Sequence, Checkpoints, Common Mistakes
Fildes, R.; Goodwin, P.; De Baets, S. (2023): Judgmental Adjustments in Demand Planning: Their Motivation and Success. Foresight: The International Journal of Applied Forecasting, 71, 31-37.
Cited inRealistic Growth Targets: Why Bottom-Up Planning Is More ReliableMonthly Revenue Planning: From the Annual Target to Weekly Activity
Fontes, F. L.; Delke, V.; Schiele, H. et al. (2025): Purchasing category management: Portfolio management, sourcing levers and strategy formulation. Journal of Purchasing and Supply Management.
Cited inFrom Supplier to Partner: When Customers See a Business That Way
Fortune (2019): Lego family acquires Legoland owner Merlin Entertainments
Cited inLego 2004: How a Corporation Found Its Way Back to Its Core
Cited inNetflix: How a DVD Rental Service Replaced Its Own Business
Friend, S. B.; Johnson, J. S. (2017): Familiarity breeds contempt: perceived service and sales complacency in business-to-business relationships. Journal of Personal Selling & Sales Management, 37(1), 42-60.
Cited inWhy Customers Leave: Spotting Churn Early and RespondingService as a Differentiator: Why What Surrounds the Product Often Counts MoreB2B Loyalty Programs: What Tiered Discounts, Rebates, and Perks Achieve
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Cited inRaise Prices Without Losing Customers: Preparation, Communication, Objections
Fu, Y.; Su, E.; Dou, J. et al. (2025): Long-term orientation as a mediator between family commitment and entrepreneurial orientation and behavior in Chinese family firms. International Journal of Entrepreneurial Behavior & Research, 32, 442-462.
Cited inThinking Long-Term in Short-Term Times: What Family Firms Do Differently
fundresearch: Avesco, Hidden Champions gestern und heute
Cited inHidden Champions: What Small Firms Can Learn From Unknown Market Leaders
Fürst, A.; Scholl, M. (2022): Multi-Channel Management and Design: An Analysis of their Impact on Multi-Channel Conflict and Success. Marketing ZFP: Journal of Research and Management, 44(3), 24-43.
Cited inSales Channels Compared: Direct Sales, Dealers, Platforms, Partners
Cited inGrowth Thresholds: What Changes at 10, 50, and 250 Employees
Gebauer, H.; Fleisch, E.; Friedli, T. (2005): Overcoming the Service Paradox in Manufacturing Companies. European Management Journal, 23(1), 14-26.
Cited inBuild Recurring Revenue: Maintenance, Service, and SubscriptionsService as a Differentiator: Why What Surrounds the Product Often Counts MoreTrumpf: How a Machine Builder Tried to Grow Through Service and Software
German Commercial Code (HGB), Sections 84 and 89b (gesetze-im-internet.de)
Cited inSales Channels Compared: Direct Sales, Dealers, Platforms, Partners
German Dismissal Protection Act (Kündigungsschutzgesetz), section 23 Scope
Cited inGrowth Thresholds: What Changes at 10, 50, and 250 Employees
Cited inGrowing Without New People: Where Productivity Comes Before Hiring
German Price Clause Act (Preisklauselgesetz, PrKG), section 1 Prohibition of price clauses
Cited inPrice Adjustment Clauses in Contracts: When They Are Fair
German Price Clause Act (Preisklauselgesetz, PrKG), section 3 Long-term contracts
Cited inPrice Adjustment Clauses in Contracts: When They Are Fair
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Cited inCooperating with Competitors: When It Makes Sense and Is Allowed
Gesetz gegen Wettbewerbsbeschränkungen (GWB), § 3 Mittelstandskartelle
Cited inCooperating with Competitors: When It Makes Sense and Is Allowed
Gomes, R.; Knowles, P. (1997): The Customer Value/Mission (CV/M) Matrix and an Application Process for All Portfolio Planning. Journal of Marketing Management, 7(2), 34-43.
Cited inThe BCG Matrix for Small Businesses: Its Value and Where It Misleads
Cited inHourly Rate, Fixed Fee, Subscription, Success Fee: Pricing Models ComparedSuccess-Based Fees with Customers: Opportunities and Pitfalls
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Cited inDefine Your Target Customers: An Ideal Customer Profile Sales Uses
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Cited inSetting Up a Customer Advisory Board: How Regulars Sharpen StrategyNetflix: How a DVD Rental Service Replaced Its Own Business
Cited inDefine Your Target Customers: An Ideal Customer Profile Sales UsesKey Account Management for Mid-Sized Companies: Developing a Few Large CustomersABC Customer Analysis: Where Sales Effort Pays Off
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Cited inGrowth Thresholds: What Changes at 10, 50, and 250 Employees
Greiner, L. E. (1972): Evolution and revolution as organizations grow. Harvard Business Review, 50(4), 37-46.
Cited inGrowth Thresholds: What Changes at 10, 50, and 250 Employees
Gutiérrez-Broncano, S.; Linuesa-Langreo, J.; Rubio-Andrés, M. et al. (2024): Can hybrid strategy improve SME performance? The role of innovation and adaptive capacity. European Journal of Innovation Management, 27(9), 173-197.
Cited inSharpen Your Positioning: What Your Business Wants to Be Known For
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