Topic III · Processes & CRM

Organization & Project Management

Processes in sales and behind it: simplifying workflows, introducing a CRM, automating routines, and making handoffs clean.

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Quote for customer X

three outcomes per persondone by Friday

What it’s about

101 articles · Comparison, Guide, Analysis, Article

Many digitalization projects only digitize the existing chaos. That's why the process comes before the tool here: first map and simplify the workflows, then choose methods and compare tools against open criteria.

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  • Process optimization

    Map the workflows, simplify them, and only then digitize.

  • CRM and automation

    What a small team really needs and which routines can be automated right away.

  • Clean handoffs

    From proposal to order to delivery, without commitments getting lost.

  • Methods and tools

    Kanban, OKRs, and weekly planning, plus tool comparisons against open criteria.

Frequently asked questions

Are the tool comparisons independent?

We disclose the criteria and apply them equally to all tools, including quik OS, which we are affiliated with. That affiliation is stated in every comparison.

Which method is right for my team?

That depends on team size and the kind of work. The article on OKRs, Kanban, and weekly planning helps you decide.

Are there templates I can take with me?

The guides include checklists and agendas you can adopt as they are.

What comes first, the process or the tool?

The process. A tool only maps what already exists. If you map and simplify your workflows first, you can then choose the right tool and avoid costly bad purchases.

Which sales tasks should I automate first?

Recurring steps with clear rules: follow-up reminders, appointment booking, and confirmations. Conversations and decisions stay with people.

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Five articles that take you through all the topics once

If you’re new here, start with the “Start here” selection. Read in this order, each article builds on the one before.